Pricing – AXO.Voice

Simple per-minute pricing.

Billed per connected minute, prorated. You are never charged for ring time or dead air, long calls simply cost more minutes, and there is no per-call minimum on these plans. Whether the phone brings you applicants, service calls or after-hours emergencies, the meter is the same: what was actually said.

01 · READ EVERY CALL

AI Call Transcription & Analysis

4¢per minute

$2.40 per audio hour

Every call transcribed, summarized and dispositioned, with the ones that need a human eye flagged for review.

INCLUDES

→Transcription with speaker separation – the caller and your rep correctly told apart.
→A summary of every call.
→Outcome and disposition detection, with low-confidence reads flagged for review.
→Caller and rep identification.
→Searchable transcripts.
→Dashboards: outcomes by rep, and an attention queue of the calls worth a listen.
→Webhooks and API, plus CSV import.
→Unlimited users.

No coaching or scorecards on this plan.

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02 · THE REPORT YOUR COACHES ACTUALLY USE

AI Call Scorecard

6¢per minute

$3.60 per audio hour

Everything in Transcription & Analysis, plus your own scorecard applied to every call – not a sample, and not a vendor’s rubric.

EVERYTHING ABOVE, PLUS

→A coaching read on every call, across eight dimensions.
→Your scorecard rubric – your evaluation form, your definitions, your N/A rules – applied to every call.
→Rep-level scorecard reports with per-question notes and coaching notes.
→A representative-call appendix, so a score can be checked against the calls that earned it.
→Date windows and PDF export.
→A private, shareable link per rep.

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03 · BUILT AROUND YOUR TEAM

Custom

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Priced to the engagement

For teams whose calls, systems or reporting do not fit a standard plan.

TYPICALLY

→Custom CRM and HRIS integrations.
→Custom reporting and exports.
→Custom coaching outputs and a rubric per team.
→Dedicated onboarding.
→Volume commitments.

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The more you analyze, the less a minute costs.

Volume is measured in monthly minutes across the organization, and the discount applies to both paid tiers. An annual commitment takes a further 15% off any band.

MONTHLY MINUTES	DISCOUNT	TRANSCRIPTION & ANALYSIS	SCORECARD
Up to 5,000 min / month	List price	4.0¢ / min	6.0¢ / min
5,001 – 25,000 min / month	10% off	3.6¢ / min	5.4¢ / min
25,001+ min / month	20% off	3.2¢ / min	4.8¢ / min
Annual commitment	A further 15% off	Applied on top of whichever volume band you land in.

You control what gets analyzed.

A per-minute meter is only fair if the minutes are ones you wanted read. These are the rules that keep the bill to the conversations that matter.

Calls that never connected

Unanswered calls, voicemail and IVR are recognised automatically and never summarised, coached or scored – the expensive part of analysis runs only on conversations.

A minimum call length

A per-organization floor. Calls shorter than it are transcribed and their outcome recorded, but never summarised, coached or scored – a ten-second wrong number is not a conversation.

Speaker confidence

When we are not sure who said what on a call, the coaching verdicts are held back rather than put on someone’s record. Held-back calls are counted on every report, never hidden.

Features you have not switched on

Coaching, findings, call phases and connection telemetry are each opt-in. You pay only for what you actually read.

Priced on what they actually do.

The rates above are the Call Analyzer’s, and they are the ones most teams start with. The other two products are metered differently because the work is different.

AI VOICE AGENT

Per connected minute, or per completed screen

Only conversation is billable – ring time, voicemail and abandoned calls are our cost, not yours. Teams with predictable volume usually take a plan with screens included and a spend ceiling that stops the work rather than surprising you. Which shape fits is a five-minute conversation.

ANSWER ENGINE OPTIMIZATION

Monthly, by brands tracked and how often

A tier sets how many questions are put to the answer engines and how frequently they are re-checked. Past the allotment the work stops rather than billing on, so the ceiling is a real one.

The things people ask before they sign.

How are minutes counted?

Connected audio only, prorated to the second. Ring time, hold music before anyone picks up, and dead air are not minutes. A call that never connects is not a call.

What about very long calls?

They simply cost more minutes. There is no per-call minimum on these plans and no per-call surcharge, so a forty-minute intake is forty minutes, and a two-minute callback is two.

Can I turn features on and off?

Yes, per organization. Coaching, findings, call phases and connection telemetry are each a switch, and the minimum call length is yours to set. Analysis runs once per call at ingest, so what you switch on is what you are billed for.

What does the Scorecard tier add?

Your rubric, applied to every call. Transcription & Analysis tells you what happened on each call; Scorecard tells you how each rep is doing against your own evaluation form – per question, with notes, a representative-call appendix and a private link you can hand to the rep or their coach.

Simple per-minute pricing.

AI Call Transcription & Analysis

AI Call Scorecard

Custom

The more you analyze, the less a minute costs.

You control what gets analyzed.

Calls that never connected

A minimum call length

Speaker confidence

Features you have not switched on

Priced on what they actually do.

Per connected minute, or per completed screen

Monthly, by brands tracked and how often

The things people ask before they sign.

How are minutes counted?

What about very long calls?

Can I turn features on and off?

What does the Scorecard tier add?

Send us a week of calls. We’ll show you what they say.